Mediation is the art of finding a workable solution to a dispute.  It starts with a meeting between the parties and the trained, neutral mediator.  The process involves:

• defining the problems and issues.
• exploring options.
• finding solutions that meet everyone's needs.

Mediation affords the opportunity:

• to speak.
• to be heard.
• to understand the options.
• to choose the solution, freely and voluntarily.